Cancel Any Service or Subscription - donotpay.com Hello- We are sorry to hear about this issue! We will extensively review the call and ensure that we do better additionally, please know that you are always welcome to call us and ask to speak to a supervisor. But yet they charged my credit card for her services which Ive never authorized nor would I since again, I use my insurance for this and only have a copay of $20. In January of 2023 they started to bill 5 times the amount with notifying or saying anything to me. Simply texting a therapist (especially with asynchronous responses) does not create a safe space for the user to establish a rapport with the therapist, says Owens, our expert. This company does not **** the insurance company they **** your credit card on file without billing the insurance. Like many subscription services, instructions on how to cancel are . If you miss a session or dont cancel within 23.5 hours of your scheduled appointment, you pay a cancellation fee of $99, and your insurance will not be billed. Billing has confirmed that charges have been refunded for this client as well. Thriveworks Administrative Services, LLC | Complaints | Better Business We have confirmed with our billing team that emails were sent prior to the charge in question, and that our team has reached out to go over the claims and the patient responsibility after processing through insurance with the client. Regardless of where you click, it is easy to find clear information about Thriveworks offerings, and it was easy to find answers to all of my questions. Log in to manage your appointments, join telehealth sessions, and complete paperwork. We are proud to make services affordable and accessible by helping you issue a demand letter and file appropriate court documents. I never authorized this out-of-pocket expense because I go through my insurance on my account. 172 complaints closed in the last 12 months. On top of all that, this was something from back in September 2022 that they randomly charged my card in February 2023. I have called my bank to change my card info and started a chargeback. We encourage you to continue to communicate with the billing representative if there are any further questions/ concerns. I was charged a membership fee I only agreed to if the features, services and app that they told me we would get upon being a member. You will be connected to a dedicated Thriveworks Success Navigator who will help you schedule your appointment as a Sidecar Health member. Hello- We are sorry to hear about these issues! Furthermore, as a disabled person, I couldnt find a therapist familiar with disability much less someone who was also disabled. They managed to make an unauthorized charge on the new card. We have confirmed with our support team that they have refunded any overcharged membership fees, as well as reached out to let you know and assist further if needed. Every week, after my session I would log on to see if there was any balance and it always reported $0 balance owed. We have confirmed that our billing team has reached out to the client to go over charges, including to verify that all charges were for their account. The late cancellation fee of $135 will only be charged if a client: Life happens, we get that. Like navigating the Thriveworks website, signing up for Thriveworks is incredibly easy. Hi there - we're sorry to hear about the billing issues! We have confirmed with our billing team that the client does not have any outstanding balance and that they will no longer receive any communications from our team, as their account has been fully closed. I was told someone would get in touch with me but no one ever did.
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